Shipping & Return Policy

Order Processing

• Once your order is successfully placed, we will process and prepare it for dispatch.
• Orders are generally processed within 1–2 business days.
• Orders may be subject to verification, particularly Cash on Delivery (COD) orders.
• A confirmation call or message may be made to verify COD orders before dispatch.
• Orders are dispatched only after successful verification where required.

Delivery

• We deliver products across India through our shipping partners.
• Delivery time may vary depending on the customer’s location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.
• Customers will receive available shipping/tracking information once the order has been dispatched.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.
• For Cash on Delivery (COD) orders, any applicable delivery/advance shipping charge collected at the time of placing the order is non-refundable once the order has been dispatched, except where the cancellation or non-delivery is caused by WAK Hair Group.
• The remaining product amount can be collected at the time of delivery, where COD is offered.

Incorrect Address or Unreachable Customer

Customers are responsible for providing a correct and complete delivery address and contact number. If an order cannot be delivered because of:

• Incorrect or incomplete address
• Incorrect phone number
• Customer being unavailable
• Customer refusing to accept the parcel
• Repeated failed delivery attempts
• Customer not responding to courier or order-confirmation calls

additional shipping or re-delivery charges may apply.

Returns

• Because our products are personal-care and hair/scalp-care products, we prioritize hygiene and customer safety.
• We generally do not accept returns of opened, used, or partially used hair-care products.
• For hygiene and safety reasons, products that have been opened or used cannot be returned or resold.
• A return may be considered only in cases such as:
• The wrong product was shipped.
• The product arrived damaged.
• The product is defective or has a manufacturing issue.
• The product received is materially different from what was ordered.

Damaged or Incorrect Products

• If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.
• Please provide:
• Your order number
• A clear photograph of the product/package
• Photographs showing the shipping package and damage, if applicable
• A short description of the issue
• Our team will review the request and, where appropriate, arrange a replacement or other suitable resolution.
• We strongly recommend recording an unboxing video when opening your parcel, particularly for high-value or complete-treatment orders. This may help us investigate damage or missing-item claims.

• Returns or refunds will generally not be accepted for:
• Products that have been opened or used
• Products returned without prior approval
• Change of mind after receiving the product
• Personal preference regarding the product
• Failure to follow the recommended application instructions
• Individual results that differ from expectations
• Allergic reactions or sensitivity where the customer has not followed the product instructions or precautions
• Products damaged after delivery due to improper storage or handling
• Individual results from hair and scalp-care products may vary depending on hair condition, scalp condition, routine, and other individual factors.

• If you need to cancel an order, please contact us as soon as possible.
• An order may be cancelled before it is dispatched, subject to verification and processing status.
• Once an order has been dispatched, cancellation may no longer be possible.
• For COD orders where an advance delivery/shipping amount has been collected, the treatment of that amount will depend on whether the order has already been processed or dispatched.

• If a refund is approved, the refund will be processed using the applicable payment method and may take additional time to reflect in the customer’s account depending on the payment provider or bank.
• For prepaid orders, approved refunds will generally be returned to the original payment method.
• For COD orders, any approved refund will be processed through an appropriate refund method communicated by WAK Hair Group.
• Shipping charges are generally non-refundable unless the issue is attributable to WAK Hair Group, such as an incorrect product being shipped or another confirmed fulfillment error.

• Wakeel Shifa is an Ayurvedic hair and scalp care treatment intended for ladies and children.
• Customers should carefully follow the provided treatment instructions regarding:
• Medicine and hair-oil preparation
• Application directly to the scalp
• Treatment duration
• Shampooing
• Alternate-day hair-oil use
• Avoiding conditioner and other chemical hair products during the treatment period
• For children, the treatment should be applied by a responsible adult following the provided instructions carefully.
• The product is for external use only. Individual results may vary.

• If you have any questions regarding your order, shipping, return, replacement, or refund, please contact WAK Hair Group through the contact details provided on our website.
• Our team will review your request and assist you as quickly as possible.