Privacy Policy

Personal Information

When you browse our website, contact us, or place an order, we may collect information such as:

• Full name
• Email address
• Mobile/phone number
• Billing address
• Shipping/delivery address
• Order details
• Payment-related information
• Any information you voluntarily provide when contacting us

Device and Website Information

We may automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity
• Referring website or source
• Approximate location information
• Cookies and similar technologies

This information helps us operate, secure, and improve our website.

When you purchase products from WAK Hair Group, we use the information you provide to:

• Process and confirm your order
• Verify your order where required
• Process prepaid payments
• Process Cash on Delivery (COD) orders
• Arrange delivery
• Provide order and shipping updates
• Contact you regarding your order
• Handle cancellations, returns, refunds, or replacements
• Provide customer support
• For COD orders, we may contact you by phone or other available communication methods to confirm the order before dispatch.

Order Fulfilment

To process your orders, arrange payment and delivery, communicate with you, and provide customer support.

Customer Communication

To contact you regarding:

• Order confirmation
• COD verification
• Delivery updates
• Failed delivery attempts
• Returns or refunds
• Customer enquiries
• Product-related assistance

Website Improvement

To understand how visitors use our website and improve its functionality, content, products, and customer experience.

Security and Fraud Prevention

To help detect, prevent, and investigate fraudulent, unauthorized, or potentially harmful activity.

Marketing

Where permitted and where appropriate consent or another lawful basis is required, we may use your contact information to send information about products, offers, promotions, or updates from WAK Hair Group.

• You may request to stop receiving promotional communications at any time.

• Payments made through our website may be processed by third-party payment service providers.
• We do not intend to store your complete debit card, credit card, UPI, banking, or other sensitive payment credentials on our own systems.
• Payment information may be processed directly by the relevant payment provider according to its own privacy policy and security practices.
• For COD orders, the applicable order amount may be collected at the time of delivery, subject to the payment and shipping arrangements displayed during checkout.

• Our online store and order-processing infrastructure may use Shopify and related Shopify services.
• Shopify may process information necessary to provide e-commerce functionality, including customer, order, payment, device, and transaction-related information.
• Information processed through Shopify may be subject to Shopify's own privacy policies and terms.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

• We may share necessary information with trusted service providers when required to operate our business, including:
• Shopify and e-commerce service providers
• Payment processors
• Courier and logistics companies
• Shipping and delivery partners
• Website hosting and technology providers
• Customer-support or communication providers
• Fraud-prevention and security service providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required
• We only intend to share information that is reasonably necessary for the relevant purpose.

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember certain preferences
• Understand website usage
• Improve website performance
• Provide a better shopping experience
• Support security and fraud prevention
• Measure the effectiveness of website activities
• You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

• WAK Hair Group may provide communication options such as WhatsApp, phone calls, email, or other messaging channels for customer support and product guidance.
• If you choose to contact us through a third-party communication platform, information exchanged through that platform may also be subject to the privacy policy and terms of that platform.
• We may use information provided through these channels to respond to enquiries, provide product guidance, assist with orders, and provide customer support.

• Our website may contain links to third-party websites or services, including external platforms used to sell or provide the Wakeel Hair Care Course.
• When you click on an external link and leave our website, the third party's privacy policy and terms will apply.
• WAK Hair Group is not responsible for the privacy practices, security, or content of third-party websites.

• Our website may offer hair and scalp-care products that are suitable for ladies and children.
• However, our website is intended to be used by adults for purchasing and managing orders. We do not knowingly collect personal information directly from children for independent use of our services.
• Where products are intended for children, a parent or responsible adult should place the order and supervise the use of the product according to the provided instructions.

• We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
• However, no website, online service, or electronic transmission can be guaranteed to be completely secure.
• You should also take appropriate precautions when sharing personal information online.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Handling returns, refunds, and disputes
• Meeting legal, regulatory, accounting, or tax requirements
• Preventing fraud and misuse
• Resolving complaints or legal claims
• When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable requirements.

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request information about how your personal information is being processed
• Raise a complaint regarding the handling of your personal information
• Some requests may be subject to legal or legitimate business requirements.
• For example, withdrawing consent does not necessarily require us to stop processing information that we are legally required or otherwise authorized to retain or process, such as information necessary to complete an existing order or comply with applicable law.
• India's Digital Personal Data Protection Act, 2023 provides a framework around notice, consent, withdrawal of consent, and handling of personal data.

• If you receive promotional communications from us, you may request to stop receiving them.
• You can contact us or use the available unsubscribe mechanism in the communication, where provided.
• Please note that even after opting out of promotional communications, we may still contact you with important service-related information, such as order confirmations, delivery updates, payment issues, or other necessary transactional communications.

Some services used by our website may be operated by third parties.

• These providers may process personal information on our behalf or as part of providing their services.
• Examples may include:
• Shopify
• Payment providers
• Courier and logistics providers
• Website and technology providers
• Analytics and security services
• Communication platforms
• These providers may have their own privacy policies governing their handling of information.

• We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.
• Any updated version will be posted on this page with a revised “Last Updated” date.
• We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

• WAK Hair Group
• Phone/WhatsApp: +918919513941
• We will make reasonable efforts to respond to privacy-related requests within an appropriate timeframe.